After you have successfully placed your order you will receive email confirmation from us. If you have any requests for your order, kindly let us know as soon as possible before your item enters the processing stage.
Note: In orders with more than one item, the processing time will be based on the item with the longest processing time. We are happy to announce that now most orders can be shipped out within 24 hours. Kindly note a small quantity of orders may still need between 3-5 business days depending on stock availability. Please note that the processing time is not included in the shipping time. The total time it will take to receive your order is the processing time + the shipping time. If you have any issues with your order, you can submit a ticket to our Support Center for further assistance. Our dedicated CS team will contact you within 24 hours.
Tracking Your Order
For tracking numbers, it may take a few days before they become active on the tracking website. If the information is not available please try again later. Please rest assured that the estimated shipping time is valid regardless of the tracking site updates. We high recommend that customers purchase a shipping insurance during the check out for peace of mind when waiting for their package.
Tax And Duties
Kindly note that all packages are shipped from ROSEGAL Warehouses. Our items are shipping duty unpaid and therefore import tax may occur depending on your country’s Customs and shipping method. You may check with your local Customs Office for more information.
Notice For Argentina Customers
A tax ID number is required from Argentinian customers who select expedited shipping during the check-out. Please be sure to fill in your tax ID to avoid any clearance problems or delivery failures. Please refer the screen-shot below.
If any issue during the shipping time or after received the item, please feel free to Contact us, our customer service representatives will offer you a satisfying solution.